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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Timely, well-tracked delivery and great communication.
The whole shopping experience was one point' - staring from the usability of the website to the timeliness of the delivery :)
Convenient, easy to order, great choices, excellent food!
Awesome cheesecake delivered from Carnegie restaurant deli
My orders arrived on time and the selection is wide.
Completely satisfied with everything I ordered for my husband's birthday he has enjoyed everything I purchased for him
We ate the heart shaped shrimp and crabmeat. Cute, but only okay as far as taste.
The order arrived bed quickly well wrapped and the donuts were fresh and delicious!
The food was delicious, just as i remembered (Kenny & Ziggy's in Houston). I'm a senior on a fixed income, and the $25 discount you gave me for my first 2 orders made it possible.
Delivered in timely fashion. Very fresh. Delicious cookies.
Goldbelly has the selection of treats I needed for a special gift. It arrived on time and the recipient enjoyed it.
Delivered on time to thaw before serving. Website easy to navigate.
From beginning of order to delivery everything was good
The Cowboy Quiche arrived as expected and in perfect condition. It tasted wonderful, with just the right amount of bacon and roasted veggies. The egg filling was smooth and tasty. My mother said it is the best thing I've ever brought in to eat.
Very fresh and delicious! Delivered at 10:30 am pretty good for a breakfast item
I think the service is somewhat interesting but the prices are outrageous.
Everything! Love this company and being to try new foods!
Great packaging. Bagels arrived fresh. Pizza was better than expected.
Scallops were the best, tender and sweet, definitely fresh!
The cupcakes were not only beautiful but they tasted great and came in beautiful condition. Everyone that received your package was totally impressed and enthralled
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

