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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered on time and excellent packaging Cake looked just like it did in the pic and was delicious
Delivery was on the day I scheduled and the ice cream is good.
Sent black and white cookies to my son in college for Valentine's Day. He loved them! They arrived exactly on time as promised.
My sister loved the cookies. Delivered as promised.
Recipient loved the product and product arrived on time
This turned out to be a huge success. I sent the assorted valentine cupcakes to a friend of mine who runs a rescue, but not just an ordinary one, this one also caters to dogs that are disabled or sick and need care way above the normal. She and her husband just adored the cupcakes and said with a laugh, we could live off these because they are the most delicious ones we have ever had. This is the first time ordering from you, but will not be the last. These treats made their day and made them so happy! That makes me elated and they really started telling me about the moistness of the cake, the great taste of frosting, in fact, said it was perfect in every way. They also loved the decorations and this was a perfect day for them because this just topped off a great Valentine's day. If you are looking for a great surprise for any occasion, use this company. You will be so happy that you did. Also, delivery was prompt and received in great condition. If you want to make someone feel special, just call Goldbelly, they will fit any need. Thank you, V. Mitchell
Delivery, flavor and appearance were all perfect! So impressed with this cake!
The Hot lips sugar cookies wee a hit! Delicious and fresh! Great variety with the sprinkles and toppings
Quality of the food was excellent. Great packaging
Delivery was right on time along with being fresh and delicious!
The Brownies were so delicious. I pre-ordered and they arrived right on time for Valentine's Day. Highly recommend!
I like that Goldbelly provides options, unfortunately They have no control over the quality of the food set by the vendor
Everything came on time, food looked great and well packaged.
It was a pretty cake
The cake was ok but Publix is better
Tracking was amazing
Easy to order
My son reports pies were the best
The donuts arrived. That's really all that went well. Actually that wasn't even good. They arrived very late in the day. NOT donut time. So realistically, these became three day old donuts by the time I ate them. Two day isn't awful. One day is much better.
Husband was not impressed with the hot dogs! Paid way to much for them.
The hot dogs were great, just like I heard they were!
Above all, the service, of the food being able to be delivered
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

