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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Taste, delivery time, prompt service. Everyone loved it.
Everything went great, this is the 2nd cake I have ordered and everyone loves them! The cake was on time, package great and taste outstanding! Thank you!
This was my second order from Santa Barbara Stone Crab Co. What a treat it was. The crab was really fresh and the mustard sauce delicious so I look forward to ordering again.
They were delivered fresh and my grandchildren loved the X and O said they were the best they had
Easy to order. Like the selections. Good service. Great food.
Everything. Delivery was on time and the items were delicious.
The best steak I have ever eaten. My husband likes his steak medium well, and it was still very tender. Excellent!
Shipping was surprisingly good. Product was in dry ice and arrived frozen solid despite traveling thousands of miles.
The package arrived on time and the cakes were amazing.
Cheesecake bought for Valentine's Day arrived on Thursday before packed very nice
And on time but unfortunately the crust had a very unusual taste my family and myself could not eat it and there was something definitely not right
So nothing went well
The banana pudding went well with our Valentine's Day dinner.
The delivery was just as promised. Thank you for bringing me back to my home town. I will be ordering again.
Thanks again,
Pam Westbrook
Nice packing, nice interface for ordering, great food.
My daughter and son in law said the food was amazing! Thank you so much! Goldbelly helps me to help my daughter and family, who are 1000 miles away, have some special meals and downtime from cooking!
Start to finish the product order and delivery went well.
Prompt service. The cake was good but not great. We have had a lot better coconut cakes for 35$ than this one for $100.
It arrived in perfect condition and my son and daughter in law said it was the best cake they had ever had
It was like I was eating in the restaurant. Superb.
My cake arrived in perfect condition and on time just as promised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

