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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything! The cookies were awesome, and packaged perfectly!
The food was delicious. I was genuinely surprised at how tasty the pizza was! I didn't think a frozen pizza was going to be very good :)
Shipping time was excellent, product was excellent and the kit was perfect oh, and very tasty too!
Package came right on time and in perfect condition! Our Lady M Valentine's crepe cake was delicious!
My order arrived on time and was fresh and delicious!
Cake monkey flavors are first rate! The Gluten free cakes and cookies are so incredible you don't miss the gluten! Truly Masterful!
Fantastic packaging and procedures to keep it cold/fresh. Great job. Product is exceptionally delicious! Excellent interface on web site!
Everything went well. That includes the ordering, delivery, and most importantly the taste. These items were served at a family function and all family members raved about the tastes. The names of the bakeries were in great demand. Thanks!
Packaging, presentation and flavors. Sent to my father for his birthday in Florida where his sister and cousins were visiting. They all had a blast building and making the sandwich they grew up eating and loving.
Package, quality, taste... perfect! This was a gift to my husband and he was thriled.
The delivery went really well the pizza was frozen it tasted great
Shipment was perfect pizza was not good and I will not reorder it again.
Order was delivered timely and everything was delicious!
We sent this to my son in Virginia! He said it was the best Oreo/Canoli cake ever! He raved about how fresh and delicious it was! Will definitely order again!
Delivery and packaging. Great decoration and vibrant colors. The tast was out of this world.
It was an awesome cake! Delicious! Almost too pretty to eat!
Everything we ordered was just as pictured, and even more delicious that we could have imagined.
The cake itself was good, according to the person I gifted it to.
Delivery arrived on time and intact and the recipient was thrilled and the object of much envy from her friends and dorm-mates
Food came in perfect condition and was easily prepared. Tasted delicious (despite the fact that pizza was frozen!). Obviously expectations are lower with delivered food so exceeding them is always impressive.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

