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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Everything! The cookies were awesome,
February 18, 2020

Everything! The cookies were awesome, and packaged perfectly!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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The food was delicious
February 18, 2020

The food was delicious. I was genuinely surprised at how tasty the pizza was! I didn't think a frozen pizza was going to be very good :)

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Shipping time was excellent, product was excellent and the kit was perfect oh, and very tasty too!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Package came right on time and in
February 18, 2020

Package came right on time and in perfect condition! Our Lady M Valentine's crepe cake was delicious!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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My order arrived on time and was fresh
February 18, 2020

My order arrived on time and was fresh and delicious!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Cake monkey flavors are first rate! The
February 18, 2020

Cake monkey flavors are first rate! The Gluten free cakes and cookies are so incredible you don't miss the gluten! Truly Masterful!

Date of experience: February 18, 2020
Virginia
2 reviews
0 helpful votes
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Fantastic packaging and procedures to keep it cold/fresh. Great job. Product is exceptionally delicious! Excellent interface on web site!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Everything went well
February 18, 2020

Everything went well. That includes the ordering, delivery, and most importantly the taste. These items were served at a family function and all family members raved about the tastes. The names of the bakeries were in great demand. Thanks!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Packaging, presentation and flavors
February 18, 2020

Packaging, presentation and flavors. Sent to my father for his birthday in Florida where his sister and cousins were visiting. They all had a blast building and making the sandwich they grew up eating and loving.

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Package, quality, taste
February 18, 2020

Package, quality, taste... perfect! This was a gift to my husband and he was thriled.

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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The delivery went really well the pizza
February 18, 2020

The delivery went really well the pizza was frozen it tasted great

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Shipment was perfect pizza was not good and I will not reorder it again.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2020
Virginia
2 reviews
0 helpful votes
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Order was delivered timely and
February 18, 2020

Order was delivered timely and everything was delicious!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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We sent this to my son in Virginia! He
February 18, 2020

We sent this to my son in Virginia! He said it was the best Oreo/Canoli cake ever! He raved about how fresh and delicious it was! Will definitely order again!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Delivery and packaging
February 18, 2020

Delivery and packaging. Great decoration and vibrant colors. The tast was out of this world.

Date of experience: February 18, 2020
Virginia
2 reviews
0 helpful votes
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It was an awesome cake! Delicious!
February 18, 2020

It was an awesome cake! Delicious! Almost too pretty to eat!

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
Follow Jeffrey H.
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Everything we ordered was just as pictured, and even more delicious that we could have imagined.

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
Follow Megan B.
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The cake itself was good, according to the person I gifted it to.

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Delivery arrived on time and intact and
February 18, 2020

Delivery arrived on time and intact and the recipient was thrilled and the object of much envy from her friends and dorm-mates

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Food came in perfect condition and was easily prepared. Tasted delicious (despite the fact that pizza was frozen!). Obviously expectations are lower with delivered food so exceeding them is always impressive.

Date of experience: February 18, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States