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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cake was exactly as shown. It was beautiful and fresh and delicious. The ordering process was very easy!
Food arrived quickly and in excellent condition. Thanks!
Delivered on time
Perfectly wrapped
Cake was just a little to sweet for my guests
Arrival time, packaging and wonderfully moist and tasty cake to the last bite.
Delivery was fast and efficient and the item was packed well.
Excellent delivery! Very nice that you can pick your delivery date! Packaging was perfect, pie was completely intact:-)
Sour cherry pie from Two Fat Cats Bakery was delicious! Husband loved his surprise treat!
Delivered on time and packed well. Just baked flavor.
Everything! Prompt delivery; packaged very well, and subs were out-of-this-world fresh! We will be repeat customers!
I sent these to each of my grown children... they LOVED THEM... will deffinitely send them again and again!
My cake arrived in perfect condition still frozen all the way here in Hawaii!
Fast and cake was in great shape and it was so good!
On time delivery, the freshness of the crab cakes and the quality also was just great!
All parties of the transaction were happy!
We were impressed with the freshness of the product, especially concerning the distance for delivery.
Everything except price. Quite expensive. Delivered quickly, in good condition. Cake nice and moist, even after several days after opened.
Delivery on time and perfect. Wife had a My Pi growing up in North Miami Beach, Florida but went out of business. 35 years later tasted exactly the same. Perfect Valentines Day.
Everything went well! My order was delivered extremely fast and fresh. This is something I will do again.
Everything the cookies or shall I say the Cheesecake macaroons were heavenly num
Shipping was on time and the food was fresh and delicious.
Everything came exactly as ordered. Very fresh and well packaged. Delicious!
Emporium pies were a great Valentine treat for my Valentine! He absolutely adored them!
They arrived in plenty of time to celebrate the day!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

