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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great packaging but expensive for shipping the cake was better than the icing first time ever I've had that the style the quality of the finished product look great!
Order arrived as promised - on specified date of delivery and in tact!
Shipping was on schedule and everything was expertly packaged.
These were Valentine's gifts but everyone said they were the best ever!
The Rib Eye steak was juicy and I cooked it Medium Rare, it was tender and have had a Rib Eye that good!
The recipient, my son, said the chocolate babka and oatmeal cookies were the best he had ever tasted.
We loved the zuppardis pizza, i grew up on it. Still the same as i remember.
It would be great if you can do over night ship, or 1-2 day
Delicious cake, magnificent service and delivery. Cheers!
Package was delivered on time and in a cooler with ice packs.
I have only received Magnolia Bakery's Individual Servings of Banana Pudding so far. The other two items will arrive in March. Goldbelly was easy to order from. I used my iPhone to place the order. One thing I didn't like is as I was browsing through the amazing items you offer to deliver, if I clicked on something to read about it and after hit the go back, the page would start right up at the top again no matter how far down you were when browsing. I received the Banana Pudding exactly when I requested it. The little tubs of the Banana Pudding were Valentine's Day gifts for a few family members. Instead of the usual chocolate that people give, I became everyone's favorite relative after they tasted the Banana Pudding. They couldn't believe that I ordered fresh hand packed containers of Magnolia Bakery's famous pudding that came straight from NYC just two days earlier, thanks to Goldbelly. We all agree that the pudding was better than any we've had before. I'm grateful that Goldbelly offers the best food from the best restaurants, delis, bakeries, etc. delivered to me.
Everything! Taste delivery presentation
5 star all the way
Food great, communication about order perfect. Easy to use.
Everything was well packaged and arrived at the temperature it was meant be
The cake arrived on time, in perfect condition and tasted amazing!
The pie arrived looking amazing!
My husband said it was the best cherry pie he has ever had!
All desserts were delicious! They arrived cold and looked beautiful!
Delivered on time and fresh as in Paris. Perfect as always.
The delivery was on time. I ordered Thomas Kellers lamb shank and Magnolia's Banana Pudding as birthday presents and my family totally loved them!
The order was delivered on time and the contents were properly packaged and packed.
Product looked beautiful! Tasted yummy. It couldn't have been any easier to get the order here. Fantastic job to all.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

