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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! Arrived on time and was a huge hit. Love the free shipping on some items.
The cupcakes were delivered on time and they were absolutely delicious! They are a little pricey but for a special occasion definitely worth it! I will use Goldbelly in the future!
The cake arrived as promised! I understand that the taste and presentation was beyond excellent!
Arrived exactly when expected and in good condition! These were special donuts that my husband and I got on our honeymoon and we had been craving them ever since! I surprised him and hadn't seen him so giddy in a long time!
Arrived on time and my husband loved it. Said it was the best salmon salad he's ever had and we will be back for more.
Arrived exactly when expected and wonderfully packaged. The sandwich tasted great and served much more then I thought that it would.
I was notified about a delay several days before my order would be delivered. This gave me time to change the address since my son would be at work instead of home. When he received the cupcakes for Valentines Day, the presentation was gorgeous. Usually he shares his sweets with his coworkers, but not this time. Once he got them home and at one he was even more impressed! Not only were the cupcakes beautiful, but he said the cake texture was soft and delicious. Even the frosting was soft and delicious Will definitely order from them again!
We ordered a Blueberry Pie for my Brother & Sister-in-law in South Dakota. The pie arrived in perfect condition, a good size & absolutely delicious! I was so happy! Will definitely use gold belly again! Thank you
Delivered on time and a delicious bunch of pickles!
Needed to change delivery address and you handled it swiftly and perfectly. Great communication!
Good all around experience, the pickles are great and arrived as promised
Everyone was extremely Happy and everything arrived perfectly on time!
Ordering, processing, shipping and delivery time was great. Experience with Goldbelly was good but little disappointed in product
The food arrived on the day it was promised and it was perfect.
Exact delivery date requested and great packaging.
Cake was excellent... Pricey shipping would be my complaint!
From ordering to delivering to tasting... it all went perfect
Although the cookies were a gift, I was still able to taste one. They were fresh and in tact as well as packaged nicely. They arrived on the designated date I chose in time for V-Day. I will definitely be ordering again as well as recommending to my friends and family.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

