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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Product came in a timely manner and it was fabulous.
Smooth transaction, and I was kept advised of shipping and delivery. Great service!
Came when expected. Product was in great condition. I ordered before. And will continue to do so.
Delivery was prompt & well packed. Item arrived cold & in tacked. Cake was beautiful & delicious! Everyone loved it!
Delivery was on time and the family did say they liked decorating it.
Exceptional delivery. I ordered my Goldbelly the day before Valentine"s and it actually got here right on Valentine's day. Awesome.
The food came fast and was fresh and delicious. It was also well packaged.
I placed two orders, one for delivery in California and one in Texas. Both arrived in excellent condition on the dates selected.
Delivered on time and recipient appreciated and enjoyed it.
Package was received upside down/ presentation was not consistent with the photos on website
Arrived in perfect condition. Great to be able to track.
The order arrived exactly as described in a timely manner.
You held the order until I returned from overseas. Thank you
Deliveries were on time and the presentation was great! Both recipients said their gifts were delicious
The ordering was easy and delivery was exactly as scheduled/promised.
Hmmm. Order arrived late but in time for Valentines Day
Arrived on time and was well packaged. Brownies are amazing.
It arrived on time and everything was fresh and delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

