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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Pie was on time greatest chicken pie excellent crust
Hi! My order was packed perfectly. Chocolate were fresh and delicious Thank you!
The black and white cookies were delicious! Can't find anything like that in New England. Brought back memories of growing up in NY. Thank you.
The fish was delivered in a timely fashion and was fresh and really tasted fabulous!
The king cake was delivered on time and was very tasty.
Delivery on time and the food was prepared as advertised.
Super easy to order as a gift. Loved that there were so many options and I highly appreciated all the communication on shipping and tracking.
The service and delivery was fast and the crab cakes were delicious and very big.
Delivery came when expected and everything was super fresh!
The delivery and the food was fresh and delicious.
Ordered $114.00 worth of bagels, cream cheese and lox from Ess-a- bagel of NY through Goldbely.com. Package was delivered but the cream cheese container was opened and it looked like someone had helped themselves. The recipient of my order was grossed out and did not eat the rest. I contacted Goldbelly and they told me that they researched it with Ess-a-bagel. They said that the machine that puts the cream cheese in the container makes the cream cheese just look that way.? Lol. Even if this was the case - why do they think that's acceptable?
I asked for a refund and/or possibly another order from another bagel place. The eaten cream cheese put a appetite damper on the rest of the order. (yuck)
They said they would credit me for the cream cheese. I did not accept. I will not waste hours trying to bully them into making the right decision. I essentially just threw $114.00 out the window and was embarrassed in front of my friend (the recipient).
Sadly, I am not surprised at Goldbelly /Ess-a-bagel decision. Like many companies, they've decided that its more important to keep money in the short term rather than create long term relationships with their customers. Because of their decision I will not be ordering from them again, nor will I recommend them to anyone in the future.
The decision they made reflects the same attitude that brings down service- oriented businesses everyday.
At this rate, it will only a matter of time before they go under.
These are the best chocolate chip cookies I have ever eaten.
Everything! From order to delivery to enjoying my order!
Packaging was great. The cake was unusual and delicious. Super fun to have this delivered. I will definitely send one as a gift.
Notice of delivery and the actual delivery. Careful packaging and delicious product.
We wanted to try that cake. Delivery was quick and the cake well protected.
Donuts were delicious, I might consider ordering again.
Remained informed about delivery time and food was still cold.
It was a gift so I haven't seen it, but recipient said it arrived beautifully packaged
Looks delicious and generous! Very happy
Delivered when promised, packaged for preservation and the cookies were delicious!
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nicole,
Thanks so much for your order, and we appreciate you getting in touch to share some feedback. I’m very sorry that you were dissatisfied with your interaction with us - this certainly isn’t how we want our customers to feel. Our team has worked thoroughly on this issue with you, but I'm sorry you still feel your issue was unresolved.
Ess-A-Bagel has large batches of cream cheese that they place in these containers for shipment. I can assure you that the cream cheese has not been eaten out of. The tool that they use to put the cream cheese into these containers is a large knifelike tool, which would make this type of groove in the container. My sincerest apologies for the confusion here! We very carefully consider the appropriate resolution for each customer as a team, and hope you'll give us a try again.