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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to order and item delivered right on time. Got $10 off since first order. Will definitely use Goldbelly again. Thank you!
Everything went well. Cake was birthday gift for my Sis who loves caramel. Perfect packing, delicious cake. Thank you.
We tried the SS scones and the Legal Sea Foods New England Clam Chowder and both were awesome. I wish we had ordered more of the clam chowder so will be doing that shortly along with a couple new items. The breadsticks from Claudio's were just okay. We haven't tried the Buona Italian Beef yet but we know how good that is because we ordered the large kit just this past January.
The recipient and his family loved how fresh it was and how great it tasted!
Ordering and delivery are easy and timely but best of all the food is fresh and delicious
The bread was crispy and fresh. The cheese melted great.
Was great, everything was delivered still frozen and fresh.
Order came earlier than expected. Everyone loved the cake
Everything. The order was right on time and the food was prepared as stated! Was delicious
Food selection was quick and easy. Delivery was reasonably quick, however it was two-day delivery rather than one-day.
Order received as promised. Recipient was thrilled. Quality product.
I ordered my cake well in advance of when I needed it and it arrived on the exact day I wanted it to!
Arrived perfectly as it was birthday gift for my son.
He, his wife and their 22 month old son loved it!
He did say the knishes were " weird and gross" owing to the cumin.He was disappointed in them.
Everything else was great!
I ordered Oprah's favorite red velvet cake and had it sent for my son's 21st birthday. He is away in college over 5hours away and I wasn't able to see him on his birthday. The cake arrived when it was supposed to and my son says it's the best Red Velvet cake he's ever had!
It arrived when it was supposed to. Packaged very nicely.
Timely arrival of delivery and tracking worked well
It was easy to order. This was a gift and the recipients loved it!
The pie and BBQ was a sympathy gift for close friends. They loved both items. I am so happy they enjoyed the food. Will order again very soon. For my family this time!
It all arrives when promised and was well packaged. The product did not arrive damaged in any way.
The Yeangling ice cream was delivered to my stepmothers house right after my fathers passing to give her comfort thank you so much!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

