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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Super fast! Cake was there in less than 24 hours. Granted. We are local to the bakery, but still...
The first brisket got lost, so you sent us another one.
Everything went perfectly. We will be ordering again.
Delivered on time... cheesecake was still very cold and was excellent.!
Packaging
Definitely bullet proof.
Delivery time Excellent
Product Excellent
I live in West Palm Beach, FL and I ordered ice cream from Crank & Boom in Lexington, Ky. Six pints were delivered in a dry ice cooler on the exact day promised and the ice cream tastes just as good as when I was actually there at the ice cream shop. I will order again!
Easy ordering and quick delivery on a tasty purchase!
What an amazing meal! My lobster roll kit for two arrived in time for lunch at work. It didn't look like it would be enough but boy was I glad to be wrong! The lobster tasted so fresh, soft and sweet. It was packaged well and included detailed instructions for assembly. FedEx notification to track the shipment was also very helpful.
Tverthing if i had a lot of money i would buy all the cake the girl that took my order waas great you sshould give a rais
Joeph pasquale
The request came in a very timely manner and the flavor was just what I was hoping for.
Those sandwiches were perfectly packaged. Sent some to my daughter as well, and they raved about them.
Everything went well... as usual! This purchase was a gift and they just raved about it
The food was delivered well packaged cool fresh and delicious. We enjoyed experiencing the muffle lettuce sandwich from New Orleans
Arrived when promised. Packaging was so cleaver delivering a delicate cake that shipped in perfect condition. Delicious cake layers and the icing, just don't get me started. German Chocolate frosting, I could eat a bowl of it.
The gift I sent included 6 items. Upon hearing from the recipient (my sister), 4 items arrived as ordered. 1 item was not correct and 1 item was completely missing. She tried 3 of items, enjoying 2 of them, including the 1 item that was incorrectly shipped.
Items are fabulously good and received in timely manner.
The cake slices arrived fresh, in one piece and on time
I was very delighted and pleased with the service. I will definitely use Goldbelly again and have spread the word how good the experience was. I really appreciated the great communication via email to keep me updated on the delivery.
Delivered on time
The recipient told me the mini cheesecakes were delicious
The cake arrived, very well packed, and frozen - my wife loved the rainbow colors!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

