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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The food was perfect. It was a gift for a friend who doesn't get home as often as he would like and he was very excited to have a taste of home delivered.
Ability to modify delivery when unexpected problem happened.
Packaging was excellent. Food arrived cold and cold packs were still frozen.
Very friendly and helpful, They went above and beyond
Arrived on time and with dry ice still intact. The product itself was pretty tasty
The package arrived on time and was just what I expected.
Easy purchase, delivery was always on time, and good product.
Everyone liked the pizza. The cake didn't make it on time. It was delivered a day late. We had some and it was very good.
Delivery was on time, quality of food product was awesome!
Timely delivery- food fresh and in excellent condition, delicious!
Delivery was on time (early actually!), the cake was delicious and the whole office loved it
Delivered on time. I had a question which was answered promptly.
Arrived a day ahead of schedule, in perfect condition. Was so good. Everyone really enjoyed.
Nice sale and shipping discount. Food tasted great.
What a fun concept! We enjoyed Chicago Hot Dog night when our box was delivered and it was great. The food was well packaged and fresh.
Very efficient, received product quickly. Cookies were just as promised/advertised. Fresh and delicious.
Delivered on time.
Incredible packaging.
Great selections!
Will definitely be back, real soon!
I ordered Imos pizza for my son who now lives in Kentucky. He loves Imos and when he comes home we always have to go there. He was really surprised when he got the box from Imos for his birthday. He loved it! It was even delivered a day before expected.
Ordered a king cake from Gambino's Bakery. We just cut into it today - it's delicious - fresh as if we bought it directly from the bakery. Happy Mardi Gras!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

