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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Shipped on time; quality was exactly how it was expected; good communication
Recipient delighted with product which came when expected. Plus, when I ordered online, I somehow received confirmation of duplicate orders. Your team promptly solved the problem.
All went well. I already filled out a survey. Thank you for your usual good service!
I had a problem with my order and they were on it right away. I appreciated it and will use this site again
Everything! Quick shipping, well packed. Amazing meatballs!
Fast delivery. The bagels and bialys were very fresh. The bagels especially were big and tasty, just like I had when I lived in New York.
After the initial delivery, all was well. I received good and prompt support when my initial delivery did not go so well. They also gave me an extra month which was very nice.
Excellent choices of delicacies from across the country. Delivery is fast and EVERYTHING is fresh and sturdily packed
My order was a gift and they love the bacon. It arrives promptly and is a good assortment.
Everything customer service, delivery of product, and quality of product!
The delivery time, the packaging, the taste! It was awesome!
Fast delivery, food showed up still cold. Easy ordering.
My king cakes were moist, delicious and in perfect shape when delivered
Delivery on time. Office staff devoured entire pudding! TY
They were just as I expected and were packaged great
Interesting food selection and great customer service.
Items were delivered on the day specified (3 days after my order!) and were still frozen solid. This is my 2nd order from Panbury. The hand pies are wonderfully tasty, well seasoned fillings and great pastry.
Everything went very well. Ordering was easy. Packing was great, and the food was awesome!
From the Ease of finding the item on the website to delivery was superb!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

