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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Over charge i don't recommend this company and the price is outrageous 48 orange for $ 196.00 dollars is the orange juice mid from gold?
Nothing bad to say! The sticky buns were delicious and amazing
My Ice cream arrived well frozen. Package arrived on time.
The pizza came on time as promised.
It was frozen solid
Everything! The food, the speedy delivery,
All top notch!
Great experience! Packaged well, arrived earlier than expected. Cake was fresh & delicious! Entire experience was beyond my expectations! Plus, first time user discount made it hard to say no! Looking forward to my next order!
Delivery shipped on the date promised, arrived quickly
Everything, it was quick and easy to order, was able to add a decently sized gift message, and delivered right on time!
The cake was delivered on time and was absolutely delicious!
The cakes are excellent & arrive fast. There was a bug in the system & I received 6 cakes in the first order. I contacted your customer service & the lady was so nice. As much as we would love to have 6 cakes a month, who has that much space to keep them? Anyway she was super nice & we kept the cakes of course & from now on we will only get one.
My daughter said it had the perfect birthday cake look and tasted amazing!
Arrived on time expected, tasted very fres for 4 days.
On time delivery and contents were exactly what was expected.
Order arrived on time and in good condition. Was kind of worried since it was a bakery item. Very fresh. This just something about having a real New Orleans king cake on Fat Tuesday.
The US map showed the progress of my delivery. Arrived in great condition. Very tasty!
I had always wanted to try Gus's Pickles, but thought the cos5 prohibitive. Then I tried to drive to Brooklyn to buy in person, but realized between traffic, parking and walking to their location was going to be really difficult I opted to buy online. So glad I did!
Ordering, paying and delivery was so easy and fast. I was munching on a pickle in no time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

