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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! Easy ordering, on time delivery, delicious products!
The cake was fabulous. I was so happy to have the opportunity to get one.
Everything, the taste the shipping everything was awesome.
Donuts were exactly as expected. Perfect delivery and great presentation.
Received exactly what I ordered and on the promised date!
Everything went off without a hitch. Food arrived on the day I selected & was carefully packaged & came with easy to understand prep instructions. And it was delicious!
Rice pudding arrived on time and preserved in cold package.
I ordered Gambino's King Cakes for our office Mardi Gras celebration. It arrived in perfect condition. Everyone enjoyed it immensely. I imagine it will be a new office tradition.
Pretty smooth process and everything arrived when expected. I've never ordered frozen cakes online and wasn't entirely sure how they would taste, but can i just say Rave Reviews! The Doberge cake in particular was exceptionally good. I had planned to order direct from the bakery till their website froze while i was trying to choose shipping options, so i was glad to see their products on your website. Also appreciated the 2-for-1 flash sale on an item i'd already planned to buy; i gave the 2nd king cake to my neighbors, knowing their young daughter would have a blast decorating it herself
The King cake was delicious and decorations were awesome.
The products were great, delivery was perfect, and the ordering process was extremely accommodating...
Came in a timely period and well packed.
Have not had one of my favorite pizza's yet but will soon.
Hope they are as good as I remember from Libertyville, Illinois
Received a gift of Piecaken for Christmas which was so good I ordered one for a family gathering.
King Cake caught my eye so I decided to try it. It was Tasty. Colorful to put on the table.
I like having such a wide variety of items to select from
The ordered was processed smoothly. Great communication, I knew exactly when it was going to arrive. And when it was at my door.
Easy to place order and delivered on time with no issues.
Easy to order, good notification of temp sensitive shipments, high quality
Delivery on time, instructions were clear, packaging was perfect, and the cake looked and tasted amazing!
I ordered the Chocolate Bliss Cake for a neighbor get together for Valentine's Day. Everyone loved it and took what was left over home for their kids. It arrived on time beautifully and safely packaged.
Shipment arrived in great condition and I am enjoying. It was delivered by FedEx to the wrong address but when received by a neighbor, and they saw the address was not theirs, they delivered too me. I hope to use your services in the future.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

