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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy ordering, timely delivery, happy gift recipient!
Prompt delivery on designated date. Quality of product
Delivery on time, great product, consistent communication
Delivery smooth cake moist and delicious when it arrived
The butter cake from blue owl, and the chicken pot pie both I would definitely reorder.
The dangerously Delicious pie that I just received, that I ordered two months ago, was extremely disappointing. I was really hoping that this was going to be a high-quality gourmet steak pot pie. This was absolutely made by an amateur with Rolfe clumps of flour in the bottom of the pie on top of the bottom crust, I'm assuming they did that to thicken The pie as it bakes, instead of mixing it with in the pie and the beef itself while cooking. I would never purchase anything from this company again..
Package arrived when it was supposed to and the product was very fresh.
I live in Mass, raised in New Orleans so I wanted everyone to have a taste of Mardi Gras. WOW. Everyone loved it. What went well was the it got here on time for my party that same day. Just amazing
Great customer service. Our order arrived with the wrong items and it was fixed quickly and correctly and with no hassle.
Ordering was easy and I was able to pick the date for delivery without a flaw. My Dad lives in Florida and loves seafood. He was delighted with the gift pack
The package arrived safely, on time, and In good condition.
She was able to keep in freezer to use for a family party Saturday! She called and got info.
The ordering and delivery went very well. Nice to be able to track the product.
I had a hard time with ordering.
It doubled my order and wouldn't let me reduce the amount.
Finally, I reordered. I thought I ordered a mixture of bagels, but got all plain.
I was disappointed.
Everything! My son and his family enjoyed his birthday surprise and said they personally will be ordering from you in the near future
Ease of ordering through the website. Ability to track package. Came on time and in perfect condition! Also your products are outstanding.
Delivery was on time and the cake was spectacular!
Delivery was when it was requested and you kept all posted of delivery
Received in timely manner. Have not taken opportunity to eat one for a taste opinion. Appeared to be fresh when arrived. Refrigerated 1 pk froze other 3
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

