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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The entire purchase transaction. It was great, very polite and professional.
Product was great, well packed and came when it was scheduled.
Quality of food. Timing of delivery. Easy ordering. Easy navigation of website.
The timely order and the great taste - best ice cream sandwich ever
From ordering to the ice cream arriving everything went perfect and the only thing I wasn't aware of was that I had to be home to sign for the package and show ID
My order was great except for missing a dozen pumpernickel raisin. That was rectified by Tatiana at Goldbelly.
All good, easy ordering, timely delivery, perfectly packaged!
Delivery was on time and the package was still cold where it needed to be for a perishable food item.
Great packing! Speedy delivery, and of course great food selection! Made me look great!
It was a gift. They used to live in Bellevue. Now in Texas
No Dungeness in Texas. They were suprised
Everything. From registration to payment all wen smoothly.
Timely delivery, product was amazing and arrived in perfect condition!
When the cake was received it was still frozen and they said it tasted amazing!
The sandwiches were the best I've ever had. Unbelievable taste combination with everything involved. Sandwiches stay good well over a week in refrigerator.
Ordering and delivery was easy but I received the cakes one day earlier than expected. However, the updates on delivery was helpful.
Delivery went well. Items stayed fresh in the fridge until I could deliver them.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

