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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to order, clear tracking information and fast delivery!
Delivery was complete and correct. Perishables were packed well with consideration given to that fact they were refrigerated items.
Very quick delivery and the products were excellent
Both Orders came exactly on time and were gifts that the recipient loved!
The cakes were delivered in a timely way and were delicious!
Great product and quick delivery. Was well packed. Always enjoy the Gambino's king cake. The cream cheese flavor was excellent!
It was easy to order and the shipping was seamless. The cake was delicious and beautiful! It came with instructions on how to defrost and serve which was so helpful because I was not serving it until 2 days after it arrived. This really made my daughter's birthday party special!
Food recs were good. Would be helpful if you had foods for occasions. In this instance it was condolences for a death in the family.
Delivery arrived before stated estimated date. Recipients enjoyed the cookies. Easy to follow directions.
Everything. I was able to flawlessly add an item the day after the order was placed.
Placed my order (first timer) for Gino's East and Goldbelly took care of the delivery.
It was fast and easy. The only problem I have is my grandchildren are ready for
Me to do it again (haha). The service was perfect. I plan to use Goldbelly again.
THE whoopie pies were very good but much to small, They looked a lot bigger in the pictures
Great packing. Although the product did not nearly love up to the hype. The pizza
Arrived well packaged and frozen.
Pizza was perfect Just how I remember My Pi when it was in Golden Valley, MN.
Even how it was packed as perfect as we were able to use the pizza boards and the foil to send every one home with a couple leftover pieces.
Thanks for bringing back a great memory!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

