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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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You guys rock! I live in Hawaii and it's always hard to get unique food items shipped here. My order was delayed by the shipping company and Nikki (on your staff) took care of everything and made me happy!
The cake was delicious and we enjoyed decorating it.
Delivery was on time and the cake was well received and delicious! :)
My Order came and I was so excited that I had a real King Cake from New Orleans and it was Fresh and Delicious!
Arrived in tact and on time, was very fresh and we enjoyed it immensely!
Treat was delivered to a friend following surgery. Very fast delivery,
Got the cheese cake 24 hrs earlier than expected. The cake was moist and wonderful. I have aready used goldbelly twice and both times I was very satisfied.
Everything..., Goldbelly is great!
We had my adult sons all choose together what they wanted... had Snows Ribs and brisket... still talking about it
Bagels and cream cheese delivered timely and my granddaughters loves them. Couln't be any better for me.
The lobster and Whoopie pies were delicious. We thoroughly enjoyed it.
Website is very user friendly. Easy shipping options. I was trying to make sure the gift item arrived on a specific date which it did.
Loved the super quick service. Got it a day ahead of when it was scheduled so that was a plus. Also, loved the product. Trying a king cake was on my 'bucket' list &, hopefully, I can try another 'flavor' next year! Thanks!
Product was really good, packaging was top notch and fast shipping.
Delivery was on time
Instructions re prep and cooking
Delicious
Quick delivery of exactly what was ordered. Two king cakes to a college student!
The cookies arrived very well packed and in perfect condition
The arrival time and the good was fresh and fabulous
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

