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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Thanks for taking care of my issues before. Great customer service.
Great communication in updating me about order status.
We are very pleased. We were kept updated on the delivery times and the package was delivered as noted. The cakes were very fresh and tasted just as we remembered. We will order again.
Sent as a gift and the friend was absolutely shocked and grateful that we sent her a regional favorite so far away
Easy to order. Easy to pay. Arrived on schedule. Problem free transaction.
Everything went like a charm. What a treat. Totally an amazing experience-King Cake
The sandwiches were delicious. They arrived on time. My husband and I enjoyed them. He had never heard of the muffaletta sandwich or the history behind it. It was a fun way to celebrate Mardi gras without being in NOLA
Delivered when scheduled. Packaged well, was frozen when we opened box. We had different kinds of gumbo from Herbert's meats. I was delicious.
Everything, very easy to order food arrived on time and packaged very well.
Delivery right on time! Ordered Treats for my son's birthday sent to college. He loves real NYC bagels and black&whites. Super treat for his day while studying for midterms. Will definitely use your services again!
East website to manage and great selection. Fast shipping and great packing! Delicious fresh food
Arrived on time. So much fun to give food from New Orleans on Fat Tuesday for a birthday surprise. Unique and wonderful
This was our first time ordering we had the Muffalleta it was delicious and super cool to get something you could only find in New Orleans
My bagel flavor garlic was great. Cinnamon raisin we didn't taste enough cinnamon was just more plain in flavor.
My bagels came in just a box with no ice pack. Was disappointed for the price to have plain tasting bagel. Wanted the taste of home didn't happen.
This order went very well. My first order was not very good since when I received the order of bagels there were some developing mold on them. I assume moist conditions on shipping. I was hesitant on ordering the second time and went with another business. Very pleased on this one.
Easy to order. Food was good. I was informed during the whole process.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

