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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Shipping was great - arrived when you said - tracking given and I go my great food to enjoy. Very easy!
Website was easy to navigate. Great diversity of products at various prices. The shipping speed was a lifesaver since I was behind the ball on buying my friend a gift.
Our order arrived well-packaged, fresh, and quick! So yummy!
Product got there when it was supposed to. Person loved what was sent
My nephew at Penn State said they were totally delicious! Nice way to say Happy Birthday from afar!
Love the site it's fun just to look at the food! It makes a great gift for anyone and everyone.
Easy ordering, delivered on time, delighted recipient!
Everything was great, arrived on time and in great condition
The pizza arrived in good condition but 2 of the 4 were cracked. The pizza came with instructions that didn't correspond with the directions from Goldbelly which was a little confusing as to which ones to follow. The Key Lime Pie arrived in very good condition and was excellent. Also wondered why the "Chicago" pizza came from Wisconsin?
The packaging the delivery and the product was delicious
Ordering was easy and product was delivered in a timely manner and packaged well.
Perfect shipping and arrival of delicious food! Thank you!
Ordering was easy, product selection was great, and delivery was quick.
Packaging and delivery was excellent! Delivered a day earlier then expected, nice surprise. Highly recommended!
The delivery, showed up exactly when u asked for it. The cake was perfect, shipped well
Ordering was easy. Selecting delivery date option is wonderful. The product arrived on time. Great site for the adventurous palate
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

