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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy and service was perfect!
Very pleased with results
Everything went well... the delivery... the items were fresh... and it put a smile on our face!
Everything was perfect! Packed nicely, exactly what I ordered and on time! I'll be recommending and ordering again!
Easy to order. Delivered fresh and in great shape.
It was shipped and delivered when expected, the packing was great and arrived flawless
The rep who tried to solve all the tech problems at gold belly was awesome.
Recipient was pleased. I've ordered several times fir myself and have been very satisfied.
I love the site! I love being able to get Walters at home. I recommend the site to everyone! Everything always goes smoothly. Comes on time... appropriate updates... and quality food that is packaged with care.
Everything. From the checkout, to delivery it was a great experience
The oysters were great, came in exactly on time, price was great! Nothing negative to say whatsoever
Everything. My daughter was very happy with her birthday cake.
Everything was perfect. The cake was moist and the rose frosting was untouched by the shipping!
The cannoli shells tasted like they were fried in old oil. They left a bitter after taste and needed to be discarded. Considering the amount that I paid for the items and the cost of shipping... almost $100... I would have expected a better quality cannoli.
I appreciate that the product arrived on time. 10* service!
Amazing food! Everything arrived still frozen and super fast shipping
Lobster was wonderful! Shipping was fast, packaged perfectly.
Customer service, delivery, and the food. Everything was excellent
Ordering was easy. Paid for expedited delivery and it was delivered as promised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

