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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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My friends love the bagels. They arrived quickly and were packaged with care.
Nummies arrived on time and packed well. And, I'm addicted to Sam LaGrasse's reuben sandwiches. I eat one, and freeze the other 3 for later. I have one thawing right now :)
Easy ordering, quick delivery and delicious cake as promised
Fast shipping, good food. Shipping is expensive though.
Everything from packaging to delivery was great, but the cherry cheese pie was so Awesome! Delicious and can't wait to order again! I saved my daughter a piece as she loves cheese pie! Yours is perfect and highly recommended! Wish i lived right on your street! YUMMY! Not
Well packaged baked items delivered with zero damage.
Everything. Price was high but then again it was lobster.
I ORDERED 4,3 LB LOBSTERS WITH THE SEA SALT BUTTER@ $7.50 EACH BUT ONLY RECEIVED 3 OF THEM!
It was super easy and great delivery the next day!
My gift was a true success!... Birthday gift for the Aunt that has everything... delivered on her birthday... she ate a whole cookie and shared a bite with her dog, Lola!
Excellent... 5 inches in diameter and 2 inches thick... she loved it!
Delivery ahead of schedule and cake was excellent.
The entire experience from ease of use of the website to delivery. Most of all the product quality.
Food was still in good condition, arrived frozen as promised and no damage to goods. Goldbelly allows me to share my favorite foods with my family from miles away and i love that!
Everything went well! Food is always amazing and packaged perfectly. This is literally the absolute best discovery online I've had in years! You guys are killing it!
The entire process was easy. Gift was greatly appreciated
Everything arrived on time - packaged perfectly - absolutely fabulous crab cakes!
The cake was is perfect condition. Her grandmother (who just turned 102) and mother said the cake was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

