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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cakes were awesome, wonderful, delicious, and make a great gift.
Clients loved the cake, free shipping, easy to order
Shipping was packed very well and still had ice packs frozen in the package.
Better then advertised an they looked great in the advertisement
Everything--beautiful product, well packaged, delicious to enjoy. Thank You.
Food was well packed stayed cold and was delicious!
I ordered Killer Brownies for someone as a birthday gift. They raved about the brownies- how large and fresh they were! They loved each flavor in the variety pack. I had a question with the ordered that was shipped and was assisted by Vanessa in their customer support department. Her assistance and concern with my question was so amazing. She responded to my emails quickly and always courteously. Vanessa took care of my concern and went above and beyond what I even expected. Based on the Killer Brownies and the customer support they offer, I would definitely order from Goldbelly again and my friend who received the brownies said she will order these for herself as well as gifts.
This was my first order from Goldbelly and you never know what will arrive from an online site, but I was more than satisfied with my experience and will definitely order from them again in the near future. Great job!
My aunt and uncle loved it. Said everything was excellent. Arrived perfectly packaged.
The ordering process was very easy, the product arrived on time.
Easy process. The products came quickly and packed well. Everything was delicious. I would absolutely send again!
The order was delivered promptly and it is so tasty.
Got exactly what I wanted and when it was promised
Everything was delivered on time and extremely delicious.
The whole process was easy and delivery was quick, on time and the recipient loved the gift.
This was a gift to my children. Delivery was right on time. They loved it.
Every part of the experience... from ordering to delivery.
Excellent service. Delivery was earlier than expected. My son was presently surprised.
Product was delivered quickly and was as advertised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

