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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Everything went very well and Thankyou so very much

Date of experience: March 12, 2020
Virginia
1 review
0 helpful votes
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Item delivered was what I ordered and it tasted delicious.

Date of experience: March 12, 2020
Oregon
1 review
0 helpful votes
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Everything was great
March 14, 2020

Everything was great. On time delivery, it looked fantastic and it tasted incredible. Thank you so much.

Date of experience: March 12, 2020
Virginia
1 review
0 helpful votes
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The product I ordered was amazing, The best I had ever had... Thank You

Date of experience: March 12, 2020
Virginia
1 review
0 helpful votes
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The product ordered arrived as promised, easily trackable, well packaged to ensure freshness and all items in order were delicious!

Date of experience: March 12, 2020
Virginia
1 review
0 helpful votes
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The product arrived on time
March 12, 2020

The product arrived on time. My family enjoyed every bite of it.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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Your continuous updates were nice
March 12, 2020

Your continuous updates were nice. The pckg getting there oddly late but not too late not great. Also not your fault. Not sure why the map indicated it went from LA to NyC to Seattle.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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The pie was delicious and delivered right on time! Coconut cream, my dad's favorite pie.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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I couldn't find any place in SLC that sells Canel french pastries. Goldbelly solved that problem, wonderfully.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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Food was delivered when promised and still frozen after travelling 2000 miles.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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I received the correct order, it was delivered on time.

Date of experience: March 11, 2020
Virginia
3 reviews
0 helpful votes
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Ordering was simple and what we have received to date has been delicious!

Date of experience: March 11, 2020
Georgia
1 review
2 helpful votes
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Problem bagel order
April 11, 2020

Order a large bagel and cream cheese order. The box was packed incorrectly so that the 2 ice packs had melted and the cream cheese was barely room temperature so as it contains dairy, it was thrown out since it was sitting outside for hours. The order was also to come with several toppings and unfortunately did not. My son was bringing these into his school for his birthday celebration and now we can't as the whole order was messed up. Sent 2 emails and haven't heard back. At this point a refund is necessary.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2020
Virginia
2 reviews
0 helpful votes
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I didn't realize the recipient was going to be out of town. The customer service agent was extremely quick to respond and very helpful postponing the order's shipment.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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Everything Cake got here safe and still frozen. Packing was outstanding. The cake was the most delicious cake we ever had

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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The pie was good but the crust was soggy had to put in oven to try it out after that it was good

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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They arrived packaged in convenient quantities and taste very good. Love the choices.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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Pie arrived on time and in good condition. I am keeping the pie frozen until my daughter and son in law return from vacation, so I haven't served it yet. I am sure that it will be delicious.

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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Delivery just as requested, delicious and perfect condition

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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Little Pie Company had the best homemade apple pie ever

Date of experience: March 11, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States