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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My order arrived on time, well packed and with lots of dry ice assuring my pizzas were still frozen. 100% satisfied!
Delivered on time and in great condition. Very pleased with everything.
Cake was delicious and as it appeared on the website
Cake was delicious and delivered in timely manner.
The package came at the time promised. The representative was friendly.
The Italian sandwich was very good. The turkey sandwich was a little too dry. The service was very good.
Bought some genuine NYC bagels (H&H) to send to my sister up in Maine. The shipping was fast and she loved them!
The maple walnut pie was awesome! I am about to order another one. It was absolutely delicious!
Great customer service person placed my order in no time. Easy.
Ordering was easy, Delivery was excellent. Product was unbelievably good.
The subs reminded me of Atlantic City when I was a kid! They were amazing!
We ordered 6 pies for our Wedding dinner.
They looked beautiful when they were delivered and tasted amazing! Everyone loved them.
Had read about your company... didn't have the party but shared with my two kids and their families!
Got what I wanted and what it looked like on the website
The cake tasted great. Fun presentation as well. Delivered without a hitch!
It was delicious and moist and met expectations! And it was packed to perfection
Delivery was excellent, and preparation was good also
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

