Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The ordering process was seamless. Enjoyed the variety of vendors offered and was able to purchase from a store I recently visited while in Connecticut.
Cake was packaged well and delivery information from order to delivery was timely
Quality product delivered as promised def recommend
Delivery was on time in the product was delicious.
Everything went well. The cake was delicious and delivers was quick.
The pie arrived as ordered. I had a question about the order and it was quickly answered. I was very pleased with everything.
Everything was amazing from the initial order to the follow up to the fixing of an missed item. A perfect example of customer service done right.
On time delivery. Product was great price was great
Everything. The food came quick, was delivered to the right address and was still frozen when it got here.
Great steaks & pies we will definitely order again!
Got the product I requested at a good price on time!
Awesome and product was high quality! Quick turn around and I will be ordering from them again!
Shipped quickly! Loved the bagels, especially SALT. Hard to come by in South Jersey!
Easy to find, select and order. Even kept my items in the cart when I had to leave and come back (love that!)
The food was very fresh and tasted like a piece of Chicago.
Yes, it's a expensive but it was for a special occasion
Cane fast and fresh... Was little concerned at how this worked but was very im9... Price is little steep but if u want your favs it's definitely worth it... And received 15$ incentive to order more... Bonus!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

