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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Shipped exactly when I scheduled, product was perfect
They came fast and we're still frozen and ready to store up for later. My wife loved the pie I made her that alone is a well done.
Everything! Order arrived on time as promised. Packaged very well. Arrived nice and cold. Heating instructions were spot on. Pat's Famous Cheesesteaks were awesome. These were our first Philly cheesesteaks and they won't be the last. This was our first order of fresh food and it could not have been better. To anyone worried about the quality of the food - don't. Just sit back and enjoy it.
There was no more ice left but it was cold. Thanks, the pizza was all crust. Now I know why I like the NY pizza's LOL
Food was delivered when expected and was in good condition.
Great choices of the best food on earth! Fast delivery. Protective packaging so product arrives perfect. Amazing freshness. The Boston Cream Pie from Parker House in Boston was absolutely delicious and the birthday recipient was THRILLED with her gift.
It was easy to order and delivered exactly as promised.
The cake arrived on time and in perfect condition.
Ad didn't state size of pizza, but we were pleasantly surprised. Haven't eaten yet but were from Chicago so know what to expect. Love styrofoam container with dry ice kept frozen.
Everything. From ordering and delivery, it went smoothly. The food was delicious
Timely delivery. Package in good shape. Contents as described
Delivery time, condition of the product upon delivery,
Food is always great and arrives as promised. This time I needed to make a change to my order and it was completely seamless and easy!
I ordered the Texas Tamales as a care package for my son. He rated them "delicious" and very easy to store & prepare. Delivery was as promised. I have recommended Goldbelly to friends and coworkers. Great for gifts and treating oneself!
Delivery was right on schedule, cake was as promised and very good
Pizza came in nicely frozen and packaged well. They were delicious!
Ordering, Customer Service, Delivery, Packaging. Thanks
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

