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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Outstanding Pizza, delivered as promised... without Goldbelly, I would have never heard of Imos. Now, I love Imos.
Cake was exactly as described and delivered fresh and on time. It met every expectation we had and was delicious.
Delivery was when promised. Torte was un perfect condition. Item was for a special birthday and it was a wonderful surprise.
Everything was awesome. I shared it with my coworkers cake was gone in 30 minutes lol
Product arrived on time and still cold. Looks great. Thank you.
All was great- have been recommending to everyone!
Fast delivery, great pictures of the food, and it has been as tasty as described
Shipments were on time and food delicious! Ordering more!
Packaging was fantastic! Arrived in time and still very cold and in good shape.
Everything! Quick response and great customer service.
The first shipment we were supposed to get was delayed.and would not be edible. Goldbellly and Jerry's Seafood were kind enough to send another shipment. We are so excited for dinner tonight. Thank you.
Everything! Sandwiches were completely frozen. Defrosted beautifully. After warning in the oven, pure deliciousness!
The food was delicious, however we were missing items in our order. I spoke to Goldbelly about this. They contacted Mrs. London's Bakery and told them. Mrs. London's Bakery then sent out the missing items immediately, thank you. The food was delicious, we will definitely order again.
The cookies were fantastic, not one broken! The packaging was great, the cookies were packed nice and securely, the delivery was even a day early so we are sooooo pleased! Thank you
All of it. It was easy to order the products and they were shipped out right away.
Delivered on time. It was a gift and the person was surprised and happy and she said it was delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

