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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Perfectly shipped. Gave 2 out for gift and they were well received. So pleased to know you ship.
I ordered a cake for my granddaughter's birthday and it worked out very well. It arrived on the date that I asked it to be and the company kept in touch with me to let me know when it would arrive.
We loved the salmon from Pike Washington and crab stuffed flounder from east coast. We ha ent had the shrimp yet. I look forward to that soon.
The Goldbelly site is one of the easiest to order on that I have ever used. And I'm picky. I use PayPal for every order and fit it into my grocery budget - have never eaten so well. All orders have been well packaged, fresh, and delicious.
Delivery was as stated. Packed well, looks scrumptious, haven't tried it yet. Thank you for working to bring food to homes at a time like this
Everything! Even in the midst of a global health crisis.
The strawberry cake I ordered for my adult daughter's birthday was so delicious
Customer service was excellent. The gift was for my grandparents who were sick, and the customer service representative kindly moved our order up so it could get to them earlier.
Shipping was great as well as the excellent packaging
Everything! From availability to ordering to updates and receipt of item-all went very well. Items are delicious-just as advertised
The pizzas were good the sauce very spicy the subs not so good i can get better locally and the was just that plain oil no spices or vinegar i won't order them again
Ordering was easy. Orders were delivered promptly and communication was good.
It was delivered on time and was very much enjoyed
Easy to order. Timely arrival in good condition and so yummy!
Everything was perfect. Arrived quickly, packaged well with easy instructions. Maybe the best pastrami I've ever had. Will recommend and order again.
Thank you
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

