Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Items arrived on scheduled date and were extremely cold.
Everything went well... from delivery time to product excellence... bravo!
Was delivered when said, and packaged very well. Very reliable all of the time!
Delivery was prompt and the instructions very clear. Thank you!
Have ordered several times with no issues, and the pies went over very well
The shipping during this difficult time with the virus. And the cheesecakes were fabulous
Got a great deal.
Received notifications of when shipment would be delivered.
The rib, brisket & hot links were great. The meats has great smoky flavor & is tender.
I love the bbq sauce with mild & a bit of sweetness. Yum! Yum!
The Carlos' Rainbow cake arrived in perfect condition! Once thawed, it was moist and delicious!
Everything. E-mail updates were helpful -- not too many not too few. Order arrived as expected. The delivery person had the good sense to put the box OUT OF VIEW of the street (thank you!)... Amazon often props them up against our door in full view, which then helps people steal them!
Y'all have always been the bomb in my eyes. With multiple family members in COVID-19 hot spots, I am especially grateful to be able to send food that will give comfort and also supply a real need.
It was pure bliss. Nirvana. The only way it could have been any better was if it was personally delivered and hand fed to me by scantly clad cheerleaders of loose moral fiber.
I would be willing to pay extra for that.
The cheesecake arrived as expected and everyone loved it.
It was delivered promptly and the cake was delicious.
Everything went well. Communication was clear the order arrived exactly when they said it would do I had a very good experience.
Good quality food delivered on time. No longer do I have to bring back St Viateuer bagels from Montreal and then hoard them. This service is very convenient
The cookies were delicious and the cheesecake was the best.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

