Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Every product my father received was loved! Thank you again.
Everything went well. Really great first experience with ordering.
Delicious and oh so fresh lobster! Wonderful gift for my family
Shipping was GREAT! The food was amazing! I am happy to support small business during this time!
Product was came in great condition and within the requested delivery date.
Very good but probably too expensive. It's a one-off for me as my son is attending university and I want his 1st birthday away to be a memorable one.
Shipping was fast and shrimp and crab were delicious! Could not have been better!
Easy order just waiting on delivery. Appreciate that you all are working during this time.
It delivered in perfect condition which was the most worried thing for me.
Thank you so much!
The cake arrived in perfect condition and I loved the round tin that it came in. It was truly the best peanut butter chocolate cake we've ever had. The chunks of peanut butter cup in the filling was my favorite part! Yummy!
Arrived on time, extremely well packed, and as delicious as ever! What a treat!
Delivered on the date promised in great condition.
The item was delivered on time and was easy to track. The food was delivered in pristine condition, and the recipient was so happy.
I ordered from several places and most things arrived on time and in good condition.
The order arrived a day earlier than originally scheduled. The pizza itself is amazing and to be about to get them on sale was just the icing on the cake.
Everything. I can't tell you how comforting it is now, in crisis, to have a freezer full of bagels.
Extremely pleased! Very easy process from order to delivery.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

