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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to order, delivered as expected. Size of the crab was as expected as well.
Easy ordering and shipments have always arrived right on time.
Everything went well, and delivery was right on target.
Everything was "spot on" the description of the food, pictures of the food and the accuracy. Delivery was step by step spot on as well!
The delivery was early and delivered in tact fresh and ready to eat
EVERYTHING... from ordering, to packing and shipping... to delivery... to fresh and delicious.
Delivery was as promised, and the cookies were fantastic!
The cake came as ordered and on time. We couldn't be with our grandson on his tenth birthday due to the Coronavirus order to stay at home. I was supposed to bake his cake. Instead I ordered his cake from Carlos bakery to be delivered from Goldbelly. It came exactly as ordered and he was so happy and surprised. Thank you so much for helping to make his day wonderful.
The hamburgers were great... but quite expensive...
This week. I see they have been totally reduced...
That's a little upsetting...
Earlier than scheduled delivery. Easy to use. Wide selection.
Order was great. We love Pat LaFrieda. Crab cakes were "okay" -- not great. But will always recommend Goldbely.
Delivered on time. Easy process. My son said the bagels and lox were amazing and fresh.
Everyone was so happy with these. Gooey and delicious, just perfect for the stuck-at-home blues. Thank you, Knaus Berry Farm and Goldbelly!
Shipment actually arrived earlier and was told the brownie bites were out of this world!
I did like the selections so far. I love that I have enough to share with my family
It arrived exactly on time. The cake was amazing and delicious. Ordering was super easy.
Awesome, everything was amazing, very pleased and glad we did the order when we did to have something special and so meaningful at home in this time of need
It went well. I received my order earlier than expected.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

