Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery was on time as scheduled. Packaging was excellent.
Food was delivered on time and in perfect condition
Order arrived quickly, as promised. Haven't eaten them yet, but I'm looking forward to it!
Everything D E L I O U S... will definitely order again sooooo fresh, Every one loved it Thanks, In this time we're going thru w out u all... there would not have been a Birthday Cake. Thank you
The delivery was right on schedule and the food was packaged excellently.
Site was very easy to use. An item from a previous site visit was still in my basket, but it was easy to correct before order was placed.
Easy ordering online. Delivered quickly. Great packaging - insulated box, very durable. Apple pie is in its box and in the freezer for future consumption. Pleased that we are able to freeze, hopefully, without affecting its deliciousness in the future. Have been very happy to have found Goldbelly - great venue to be introduced to many small food connoisseurs around the country. I have ordered from the Elegant Farmer as well as two other food specialists whose cake and handmade chicken/beef/spinach-feta pies were excellent.
Easy to use and food came very quickly--totally great.
They were nice and big. I thought once toasted they seemed a little tough.
The food was packed well and delivered in a timely manner. The crab cakes were delicious. Looking forward to ordering more stuff.
Items were delivered on time and in good condition.
Ordering was extremely easy. The number of vendors available is incredible and the product arrived on time and was delicious.
I ordered a baker's dozen of plain new york bagels from Essa Bagel. They are fantastic, quick delivery, fresh fresh fresh!
The bagels were wonderful! We moved from NY and miss them, so glad I can order them from Goldbelly. We also got matzo ball soup! Wow, so good. We will be ordering again that is for sure!
Keep selling the crumb top Northern Spy apple pie...
Everything was great and I use to get rye bread in Cincinnati where I grew up and the pastrami on rye was so good I gobbled like a hungry wolf! Thank you! The only thing was I needed a good Kosher pickle with it!
Great packaging and delivery. Arrive exactly as predicted.
The crabs arrived exactly when you said, I was only able to buy 2 one for me and one for my son, those crab cakes were so sweet and delicious and large everything was amazing worth the price
I received my order in a timely manner. I am very happy with my order.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

