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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Nikki, the Customer Service Rep was right on top of things. Now I just wait for my order which should be delivered next week if not sooner
Whole transaction, was delivered on the day I requested
Shipped quickly and arrived on time. Cheesecake was well packed and arrived intact.
Very well handled. By your pleasant and accommodating staff.
Everything that I ordered was for my sisters birthday. I am always cautious about ordering foods because I have had experiences with poor quality BUT THESE PRODUCTS ARE INCREDIBLY DELICIOUS! I will definitely order again. My sister is still talking about how wonderful these products are. Thank you for helping to make a great celebration possible!
Everything. Delivered as requested and my mom loved it
Response was perfect
From gold belly when there was a little hiccup. Definitely would recommend
The pizza at both places was amazing, the Chicago pizza was a bit slow but it still arrived amazing.
The pies were delicious. They were delivered on time!
Everything. Ordering. Delivery. Enjoyment. Two of the people who received the gift have ordered themselves.
Everything! Cake was beautiful. Delivery was right on schedule. My sister was thrilled!
It was a gift. It arrived on time and my family who lives in Ohio (formerly from Baltimore) said it was great.
Friends came down from New York before the pandemic got into full swing. After a few weeks in Georgia, I figured that everyone needed a normal New York brunch. Bagels, lox, smear, coffee, and the bobka cake from Russ&Daughters not only made everyone homesick, but also happy to be able to experience a little sliver of normalcy.
Ordering is easy Delivery was quick! Food is yummy,
Delivery was on time, as promised. The taste was amazing!
Delivery time was perfect. All the meat was still very cold. So delicious.
Keep up the good work!
Delivery was on time and the food items were absolutely delicious
Shipping was great. Cool food options. $15 coupon was a great way to get me in the door.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

