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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I was kept well informed about the progress of the delivery. I've used Goldbelly for many Red Truck Bakery deliveries and I've had zero complaints.
Perfect experience. The order arrived when it was supposed to. Family loved it
One challah arrived. Good thing my son asked me how many were supposed to come. That bread tasted good.
Pizza was good. The grand kids had a blast playing with the dry ice (supervised)
The site was easy to navigate and to order from. The package came when expected and the rainbow cookie brownies from Zola Bakes were delicious!
Always such a pleasure to both order for ourselves as well as send gifts to friends and family.
Easy to order and options were enticing. It arrived in time and was still frozen.
Delivered on time and in good condition. Son and his family were delighted with the taste and ease of preparation.
From ordering to check out to delivery and shipping notices. Every step of the process was 100% A+
Everything! You guys do what you say you will do and always come through! Totally helping through quarantine!
Everything was perfect! I sent my sister a rum cake for her birthday, during this COVID-19 plague, and it was the perfect gift! She loved it! Thanks a ton
Arrived exactly when it was supposed to and my Dad loved his lobster rolls!
Delivery! Content delicious & "beautiful "!
My sister loved it!
Food was amazing and arrived as expected. It was packed well.
Who is our first time using gold belly! I brought in food to celebrate my husbands birthday. Because of course we could not go out anywhere. Everything was beautifully packed and delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

