Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery well within time limits, really interesting, and a worthwhile service provided by Goldbelly. Cool food choices.
The box was torn open and some of the bagels were exposed. I reported it right away and I'm still waiting for someone to get back to me. I even sent a picture!
The pies have not arrived yet! Still waiting!
They should be here by now!
It was easy to order and everything came as expected.
Items were missing initially, but received a re-shipment of the entire order. Customer service was easy to contact.
The whole order was easy and on time! I moved from Jersey to Texas and have been wanting taylor ham with egg and cheese on a roll for the longest!
Cake arrived on time and it was beautifully decorated and tasted delicious!
Love the site, always easy to use. The amount of information is always great!
Food was so well packed it was still frozen after a day's delay!
Product was excellent it came in a timely matter. Still cold when it arrived
Everything. Ordering, delivery, packaging, instructions, and, especially eating.
Cake delivered on day promised. I had it sent to my daughter as a birthday present, since I couldn't be there during this time of extreme social distancing. She sent me a photo, and the rainbow cake did look beautiful - just like on the site! She said it was yummy.
Your delivery was prompt and on time. This is a difficult time to be able to achieve such a timely task. Thanks
The product tasted exactly how I remembered it. It also arrived packed in dry ice to keep it fresh.
Timely delivery and product was exactly as pictured in ad
Delivery was quick and the ice packs kept it fresh!
I got the order on time. The deep dish pizza I ordered was great!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

