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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything. Simple to order and it came when expected!
Ordering on the site was easy. I was able to find all the food I was looking for.
Product arrived on time, was as described and great quality
Delivered in a timely manner. Cake was very moist and fresh.
Delivered as promised and product received in great condition
Great cake! Delivered quickly and in perfect condition
The first time we purchased this, it was two pies and free shipping. The second time it was but one, get one for $3.14. Still free shipping. So the price is about the same as buying a pie from Elegant Farmer since they charge about $25 for shipping. But here, you get two pies!
Everything from delivery to wonderful tasting bagels and lox. Totally surprised my son and daughter-in-law. Thank you!
Delivery was on time and the cake was super fresh! Thanks for masking my 5 year olds birthday!
Great product on my doorstep when I got home from work.
On time delivery, almost always a quality product---plus the fun of opening a crazy food experience!
Quick Response back to me especially when I made an error in the delivery address. I so appreciate the fact that you got right back to me and made the correction on my behalf.
Everything was frozen as it should have been. Andersons is always a good buy
The ordering, shipping, packaging, and food all were amazing!
Lobster was fresh and delicious. It was packed in an easy to open container and steamed up perfectly. It was delivered on time and made for a wonderful anniversary celebration during this Coronavirus "stay at home" time.
Cake arrived frozen and intact, well packaged. Was so moist and everybody loved it, said it was the best cake they've ever had. This is the second cake we've ordered from Goldbelly, both were from Carlos Bakery.
Food arrived on time, and was exactly what I ordered.
Everything went well. Delivered on time, Product in perfect condition. Free shipping and a discount code. What else could you ask for?
The cake was an absolute hit!
My daughter and family loved it
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

