Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Pie was perfectly packaged and delivered in a timely manner
It got there right at the right time and it was exactly what we wanted
Pizza was delivered when promised. It was reported to be delicious.
Product arrived as ordered, well packed and on time.
The pie must of got hot it was all to one side when I opened it. I threw in trash
Thank you, Goldbelly for re-sending the order when there was an address issue! The best!
Love the hand pies. Plan to order more and try some other things this week.
Fast turnaround from order to delivery. Was delivered in great condition and cold coming from New York to Illinois.
The item arrived on the day it was supposed to and was packaged and kept well. Then there was the cake itself... BEST CAKE I'VE EVER HAD IN MY ENTIRE LIFE!
On time delivery and good tasting product. We never had those before so enjoyed the experience. One for both of us with leftover which I fried up with eggs the next day.
Fast delivery, fresh and wonderful. Fantastic to be able to get great foods not available here.
Everything was excellent and I had no issues at all.
Cake was delivered on date promised. Very delicious cake!
Product was great. Although I wish I could have ordered some cream cheeses to go along with it.
Timing of delivery, packaging kept product safe and intact,
Everything comes properly chilled and securely wrapped
Both orders were delivered exactly on the days promised.
The cake I ordered for my daughter's birthday came on time, packaged perfectly and was so delicious! No one could believe what wonderful service it was during the virus! Thank you so much!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

