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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The donuts came on time and were surprisingly fresh. I would definitely order again.
I have ordered different items, several time. Always a good experience
Daughter loved them and stated they were delicious!
Ever thing went well my granddaughter loved the cake and it was very good
Delivery was as scheduled but I container of soup was damaged and the soup leaked out into the box.
Everything the cake was the best we have ever had!
The food was wonderful, well packed and fresh. Came right when expected.
Cake arrived on time, packaged well, and tasted great!
The items were wrapped individually and shipped overnight as promised and delivered the next day.
Delivered on time and as expected - was very easy to track the delivery and the food was amazing
Order came as promised and expected. There is nothing like an Essa Bagel; Goldbelly suppler continues to be excellent.
Everything! The bagels were fresh and delivered on time!
Everything! Delivery was on time and food was perfect
It came when I expected it and the food was delicious! Can't wait to try some more things. It's especially exciting to have a tasty treat in the freezer during this whole pandemic business!
Got a lemon cake to Seattle in one day for my Mother in law sick with Covid-19. Believe it helped cure her and she is 92, not expected to live.
Efficient delivery to our loved ones during hard times
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

