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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went well. Delivery as promised. Excellent quality food.
Order, delivery, super. I pray you are doing your best to make boxes safe from the virus.
Bought this for my mom and dad as a surprise. They loved everything. Food was great and the packaging it came in was solid!
Very user friendly to order. I ordered something from Philadelphia and sent to California overnight. The food was amazing. Fresh. And my son said he could have cried. He felt as if he were experiencing the meal in Philadelphia! Thank you.
Arrived on time. Packed in ice packs. Sandwiches arrived in good condition as if they were just made, fresh and tasted great!
Would definitely order again.
The quality of the food was maintained and delivered as stated
Both order and delivery were excellent! So happy with the product also!
On time delivery, food was fresh, almost as if it was bought at the store/.
Everything. Sent to relatives Shut up in NYC. They loved it. Thank you.
Everything... delicious and fresh, beautifully packaged, a real treat!
The delivery was on time and the food was excellent.
Our package arrived exactly when you said it would.
It was an awesome gift for my family during these trying times!
Was delivered on time. Was a birthday gift and the recipient was very appreciative and spoke highly of it.
Everything arrive according they describe and in the time frame they tell you. Great service.
Well packaged and ready to prepare or freeze items
Pretty Much The Whole Process... The Pies Arrived In Perfect Shape & Close to Frozen... The key Limes Pie's themselves Had GREAT Tangy Key Lime Flavor(Not Too Sweet!) So yes, Don't Hesitate to Go after any Kermit's Shoppe Offerings!
The whole process went smoothly. And when I had questions, the customer service team was very responsive.
Everything went well. What a treat to have our cake arrive right at my door and in one perfect piece! Yum.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

