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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The ice cream is fabulous! Arrived on-time and well packed!
It was perfect! Sent as a birthday gift to my sister. Arrived on time, and she loved it. Great cake!
Delivered on time as promised. Product quality is superb and has been for every order.
The food was packed well. Shipping notifications were great as well as receipt of the food... all on time!
Site was easy to navigate and make a purchase from...
All the cakes and chocolates came perfect
The sausages came all thawed out which was not good because I had to give away food to neighbors and family because the bulk order could not be refrozen
I spent a lot of money and am disappointed
Array of choices, follow up on delivery---really great!
We sent this as a gift and they loved it. Arrived on time, and exactly what I ordered.
Everything: very easy to use and the communication was excellent
Th food arrived on time and was delicious! Thank you! God bless!
During these difficult times, Orders received in a timely manner in excellent shape... everything delicious! Thank you everybody.
The food was amazing, especially the cake from We Take the Cake. We are celebrating my wife's birthday during a time when we cannot leave the house. Thank you for being available during this crazy time and making her birthday so special. The delivery was on take and very well packaged. I have already passed along your site to many of my friends and co-workers. Thank you!
Delivery was when it was supposed to be and all items were what was expected
Easy ordering, attractive referral and 1st time buyer incentives. Nice to see I can get niche food from as close as westchester to as far away as CA
Carlos Bakery shipped out really fast that was great
Delivery and handling of order was perfect. Thank you.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

