Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The shipment arrived as promised. I loved the packaging. The ice was still frozen and the meat was in excellent condition.
From order to delivery... Perfect in every way... Thank you for being there in this difficult time...
The product was delivered in good condition and they responded to my issue.
The first delivery was "permanently delayed" but I received a replacement a few days later
The packages were delivered on time and as promised.
The ordering process was very easy and the food came cold and was great!
Smooth transaction, items arrived frozen and not smashed.
Delivery was fast. Will not cook the food until this Virus thing passes.
On time with delivery, very good meat on bones of ribs and the pulled pork was excellent too.
Almost everything. Good customer service, excellent food, and great cooking directions.
My son lives in Connecticut and I live in NJ. We couldn't be together for his birthday due to the pandemic so we sent a cake slice sampler to him. He said that the cake was delicious. It arrived with an ice pack on the
Day that we requested.
My friend has really enjoyed the gift, it was well wrapped and delicious.
Everything... easy purchase, timely delivery, and fresh delicious fish!
Food was delicious, and delivered on time as promised.
Shipment was delayed but the new delivery dates was met...
It was an interesting experience, getting frozen food in Florida, coming from Chicago. It was well packed and still frozen.
My daughter got a delicious birthday cake delivered to her door on her birthday!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

