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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything. Cake arrived on expected day. It was in perfect condition, still frozen/very cold. Very very pleased!
Everything went great. Delivered when promised and my parents really enjoyed the cake!
Easy to navigate, choices were plentiful, easy to order.
I love this service! Timely delivery with instructions and storage tips. All the food I love... delivered right to my door! I've also been sending all my friends and family great food from you as well!
The quality' and the package of the cake was outstanding, magnificent! Delicious. Fresh. Very Well packed! The accuracy of the delivery date was algo good. Even tho it could it be less stressful.
Arrived on time looking forward to eating it during Passover
Goldbelly is a great place to taste the USA just ordered two Pats Philly Cheesesteaks one for me one for my grandson we both loved them we went to Philly to see a ballgame but never made it to Pats what a great opportunity Goldbelly gave us to go to Pats in the comfort of our home's
The ordering was easy, the selections awesome. It arrived in great shape and was wonderful.
The cake arrived in perfect condition and was delicious. I'll definitely order again! ;)
Easy to navigate, relatively quick shipping, good discount and free shipping made it worth the money.
Clear communication. Everybody gets what's expected. Everything is fresh and delicious. Thank you so much!
Great selection of options. Delivery went well, especially in the C-19 era. There was one small hiccup. Goldbelly took care of the issue to my complete satisfaction. Thank You Goldbelly!
Product arrived fresh, on time and as described. Delicious and fun treat during quarantine
2 out of 3 orders were delivered as promised. Third order from Bay Shore Chowders was not delivered
Everything thing was amazing. Service, delivery and cake. Oh my the cake for moist and beautiful
The ease of ordering and the communication of the order status was excellent.
The cake arrived on time, it was out of this world as usual, And it was beautifully packaged to preserve it!
Cake was beautiful! Everyone loved it, absolutely delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

