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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Great packaging, on time and happy my cake could be delivered.
That Carmel cake was not Moist and it was to sweet and I did refer you to people on face book but I cannot eat this cake I'm going to have to throw it out but I do have a over eighty dollar Canister. I should have just stopped at that blue cake it was Delicious
On-time delivery. Item was perfectly cold/frozen. Once served, item was delicious. Well packaged. Excellent experience from start to finish!
Fast Service- love that the Bagels were all wrapped!
Everything product arrived fresh and in good condition
This was a gift for a friend.
Delivery was exactly as stated, and the macaroons were fresh.
Delivered on time and packaged nicely. Kids found it all yummy.
Ease of purchase. Quick delivery. Well packaged. OBTW an excellent and most enjoyable dessert. Very pleased with our choice.
Everything arrived on time, packaged great and food was amazing.
Fresh lump crab with no fillers, just as advertised.
Will definitely order again!
Ease of ordering, a quick response to a inquiry, and recipient of gift enjoyed the item.
Everything went wicked great. We ordered chicken pies and they were awesome. If it wasn't for this coronavirus we would order again but unfortunately dude the shelves were bare. But we will be back.
Shipping, packing, all great! Order process and billing was great.
On time delivery and it was a gift and they enjoyed it
Food arrived on time, packed beautifully just like my mother in law would do it... triple wrapped. Loaded with ice packs. This is a class operation.
We were in self quarantine just for safety -- luckily we were all healthy -- but were running out of interesting dinner options. Our two daughters were home, one who was living in NYC, due to the pandemic. I came across this site a few months ago looking for delivery and decided to give it a try. Everyone in the family was excited when I surprised them with a New York Deli dinner (we are all originally from NY). We had the pastrami, corned beef, potato knishes (best ever), kosher sour pickles, classic Cole slaw, excellent NY deli mustard. Awesome... just like home in NY. Thank you all for helping us through this... We will order again...
It was perfect and just on time! Everything was wonderful and very well-done.
Delivered on time and had instructions on how to prepare the food.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

