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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My buddy never had Gino's East being that he's from Hawaii. He had both pizzas back to back day's lol. Our other buddy is already searching to find a pizza for himself, and he lives in Seattle! Lol
Everything went well. The ordering, the delivery and especially the eating!
It was great to chat with customer service representative to change the delivery address. It went smoothly and my granddaughter was so excited to receive her rainbow cake.
Everything went well; the cake was absolutely delicious.
We received our food quickly and it was beyond delicious!
The birthday cake was delivered in the morning the day before I needed it. I'd scheduled it that way and was not disappointed. Thank you very much for keeping on time, as promised, during the covid19 outbreak.
My 14 year old twins watch the Show all the time she begged me to bring one back from New York and didn't know if I could on a plane so I surprised them and had one shipped for there birthday! It was Fabulous and so Good :) I made there day thank you
I ordered cannoli from Ferrara's bakery to be sent to my dad in Texas. Everything arrived on time and unbroken! Great job!
It was all good. First time I ordered I will order again
It was easy to order. Delivered right on time and was awesome. Thank You!
They arrived perfectly!... all intact, frozen and ready for me to devour!. My first bite was sooooo heavenly!... Thanks Gldbelly...
Cake arrived right on time for my daughter's birthday!
The delivery was when you said it would be here. And the Hartley pies were absolutely delicious. I will order these again.
Quick verification of order... shipped when stated and delivery info was exact.
Arrived on time, everything well packaged, fresh and delicious!
Excellent communication of shipment and delivery of packages
Always fun to try new food. I have recommended it to several people
Our rainbow cake was delivered fresh and delicious!
Great selection. Easy to move around and pick from different shops. Arrived as promised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

