Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The shipment was right on time. Ordering was easy. The product was perfect and I loved receiving extra mallets and crackers.
Great selection, easy to order and everything delivered on time.
Ordering easy and delivery prompt, cookies were delicious
My friends loved it. They said it was really good and such a welcomed surprise. Thank you.
Everything went SO SMOOTHLY in terms of ordering and delivery right on time.
My son enjoyed his Ferrara Tiramisu on his special day as planned!
Thank you for brightening a socially isolated birthday!
The order was a gift It arrived on time and in good condition
Yes my daughter was missing her east coast pizza and she loved it!
Easy to order. Delivered on time and in great condition.
Even during pandemic ease of ordering and on time delivery was wonderful!
Received in good condition, Aunt said cheese cake was delicious, arrived on time
The delivery was carefully packed and insulated and came out great!
Easy to order. Order arrived safely and just as expected even with the pandemic overwhelming shipping. I'm very happy with this service :)
Great ability to get different things. Packaging good
Delivered in a timely matter and food was kept cool. More importantly the food was delicious!
Delivery on time and packaging good.
Crab cakes unbelievably delicious with sweet succulent plump lumps.
Everything from the order to deliver went as scheduled. The lobster Mac and cheese arrived on time. Packaging was excellent. Taste excellent. Well worth it. I might order the lobster rolls
Next.
Arrived in excellent condition, well packed, awfully rich. Gave all the free literature to a coworker who loves this sort of thing.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

