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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivery was great. Cake was pretty but cake itself was very dry.
Fantastic first time experience w Pike Place Fish Market. Ordered as a gift and recipients said packaging was meticulous and king crabs were fresh and delicious.
Mother in law loved her gift, delivered fresh and on time
It was delivered quicker than we thought it would be. The cake from Carolines's Cakes was still frozen. Carefully, thoughtfully and beautifully wrapped. Complete with instructions on how to keep it fresh. It was delicious, decadent and rich. Everything we hoped for.
Food was good the deli came frozen the chicagos pizzas way of cooling were sub par
Web site was very user friendly. My aunt was delighted with the Passover babka I sent to her. You have made a long time customer. Thank you.
I love being able to get Gus's pickles delivered to my door - there are none better Anywhere. Thank you.
I would be excited by this at any time, but I am more than anything grateful to you for persevering during these dark days. I relish the 'normalcy,' but I know that comes at risk to all of you working. I light candles for your safety.
Easy to find what I needed and check out. Also, great updates on delivery.
Everything went perfectly with four different deliveries. Thank you!
Easy to order and all of my items were delivered before the estimated delivery date!
Both arrived on time and in perfect condition. Besides being yummy they brought some happiness during this stressful tie.
Everything from ordering to receiving my order was perfect.
Process was easy, selection was great, and the food was very good. There was plenty of room to leave a gift message for my clients which was very nice.
Ordered for someone else and have not heard how it tasted yet.
I think you have a great selection of products. Ordering is relatively easy.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

