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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was all great, packaged great, food great quality
Excellent selection of wonderful food choices and easy to order and ship.
Simple & easy to order & delivery timely as promised!
From beginning to end!
These 2 deliveries were to raise the spirits of my girls & both were thrilled & both said they were delicious! I asked a question on one delivery & Shelby could not have been kinder! Can't ask for more than that!
Ordering was easy. There is a great selection of products available.
Quality product that my mom enjoyed after moving away from Detroit decades ago!
The delivery was fast! And the product was packaged so well!
The food quality was great. Almost dead-on like the actual restaurant in Vegas.
Always easy to navigate site! Arrive as scheduled. Detroit Pizza always great!
Everything. Everything I ordered came on time and delicious! I will be ordering again soon.
It was great. I ordered these in memory of my 26 year old son who passed away. I took him as a teenager to Chicago and ate at Gino's East. Everytime i went to Chicago, i brought him one home in my carry on. :) Eating these pizzas last weekend with our family was a healing experience and connected is all to hood memories of Ben. Thank you all. May God bless you.
Mitch Temple, Alabama
Everything - my order came super fast and was so fresh - amazing!
The cake was delivered in perfect shape! Customer Service was quick to answer all of my questions. And shipped in a very timely manner. It arrived exactly when i wanted on my boyfriends birthday! Thank you Goldbelly!
Fast shipping and loved that the bagels were individually wrapped.
Zaro's Black and White cookies arrived when they were expected and were fresh and really great tasting
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

