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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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All items were well-received by someone who had Covid and is now thankfully well. Foods were well-packed, fresh, and delicious and a lifesaver for someone who was in quarantine. THANK YOU, GOLDBELLY.
H&H bagels were a big hit! Arrived VERY fast. Nice packaging.
It's always easy to order on line and the products come well package and on time.
Very good and easy interface. Customer service handled an issue that arose smoothly and in a very friendly way.
Cake is delicious. Shipping was quick and plenty of feedback
We our jaws butter and hamburgers from Goldbelly. The order was processed and delivered timely and frozen. Would definitely order from them again.
Great communication and delicious bagels! Thank you.
Loved the pizza, took me back to St Louis! Arrived quickly and still cold!
Everything was great! Easy on-line ordering. So many things to choose from!
Delivery was made in a very timely manner, food was very delicious
Easy to do! Loved sending birthday cakes to my out of town kids!
Arrived safe, well packaged with instructions.
What could be better?
Cake was delivered on time for my daughter's birthday and was packaged well
Favorite pizza from another state arrived as expected and was beyond delicious! Thanks!
Everything! Delivery was as promised. Crab cakes were fresh and delicious!
Everything went well... I can't stress that enough about the whole process especially now! I ordered a Maine clam for 2 for my daughter's birthday. Since we could not celebrate the usual way this was perfect. She said she'd order from them again, that the food was amazing and so where the cooking/preparation directions. Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

